ZizoBet Privacy Policy

At ZizoBet, we are deeply committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or interact with our platform at zizobet.com. We encourage you to read this document carefully so you fully understand how we handle your information. By using our services, you agree to the practices described in this policy.

Who We Are

ZizoBet Casino is owned and operated by Santeda International B.V., a company registered in Curaçao with Company Number 151296, with a registered address at Zuikertuintjeweg Z/N, Curaçao. We are licensed and regulated by the Curaçao Gaming Authority (CGA) under License Number OGL/2024/1798/1048, issued on August 14, 2024. Our payment services are facilitated through Santeda International Limited, registered at Poreias, 2 3011, Limassol, Cyprus, which acts as a payment agent on behalf of the license holder. As the data controller for your personal information, we take our responsibilities under applicable data protection laws extremely seriously.

Information We Collect

Here at ZizoBet, we may collect the following categories of personal data when you register, use, or interact with our platform:

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents for KYC verification
• Residential address and contact telephone number
• Email address used during registration

Financial and Transaction Data

• Payment method details (Visa, Mastercard, Apple Pay, Google Pay, Neosurf, MiFinity, CashtoCode, Interac, and supported cryptocurrencies including Bitcoin, Ethereum, Litecoin, XRP, and others)
• Deposit and withdrawal history, including amounts and timestamps
• Currency preferences (EUR, USD, GBP, BTC, ETH, LTC, XRP, BCH, USDT, XMR, DASH)

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, time spent on-site, and gaming activity logs
• Cookies and similar tracking technologies (see our Cookie section below)
• Login timestamps and session data

Communications Data

• Messages sent to our 24/7 live chat support
• Emails directed to our support team at support@zizobet.com
• Inquiries submitted to affiliate@zizobet.com or vip@zizobet.com

How We Use Your Information

We at ZizoBet use the data we collect for a variety of legitimate purposes, all of which are necessary for the safe and efficient operation of our platform. Specifically, we use your information to:

• Create and manage your player account and verify your identity through our KYC process
• Process deposits and withdrawals across all supported payment methods
• Apply and manage bonuses, promotions, and loyalty benefits, including our VIP programme
• Provide 24/7 customer support via live chat and email
• Fulfil our legal and regulatory obligations under our Curaçao gaming licence
• Detect and prevent fraudulent activity, money laundering, and other prohibited conduct
• Improve our platform performance, game offerings, and overall user experience
• Send you relevant promotional communications (where you have consented to receive them)
• Comply with responsible gambling obligations, including identifying at-risk players

Cookies and Tracking Technologies

Our ZizoBet platform uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Cookies are small data files stored on your device that help us remember your preferences, keep your session active, and understand how you interact with our site. We use the following types of cookies:

• Essential Cookies: Required for core functionality such as logging in and maintaining your session
• Analytical Cookies: Allow us to measure traffic and understand player behaviour to improve our services
• Preference Cookies: Remember your language, currency, and other personalisation settings
• Marketing Cookies: Used to deliver relevant offers and promotions to you across platforms

You may manage or disable cookies through your browser settings at any time, although doing so may affect the functionality of certain features on our platform.

How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:

• Payment Processors: To facilitate deposits and withdrawals through our supported payment methods
• Game Providers: Studios such as Pragmatic Play, Evolution Gaming, Play'n GO, Hacksaw Gaming, and others may receive limited technical data to deliver their content
• Regulatory Authorities: We may be required to share information with the Curaçao Gaming Authority or other legal bodies
• Fraud Prevention Services: Third-party tools used to identify and prevent suspicious activity
• IT and Infrastructure Providers: Service partners who help us operate and maintain our platform securely

All third parties we engage are contractually required to handle your data with the same level of care and confidentiality that we apply ourselves.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. In most cases, we are obligated to keep certain records — particularly transaction data — for a minimum of five years following the closure of your account. Once data is no longer required, we securely delete or anonymise it in accordance with our internal data retention procedures.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at ZizoBet:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may ask us to correct inaccurate or incomplete information
• Right to Erasure: In certain circumstances, you may request that we delete your data
• Right to Restriction: You may ask us to limit how we process your data
• Right to Data Portability: You may request that we transfer your data to another service provider
• Right to Object: You may object to our use of your data for marketing purposes at any time

To exercise any of these rights, please contact our support team at support@zizobet.com. We will respond to all legitimate requests within a reasonable timeframe in accordance with applicable law.

Data Security

We are committed to keeping your personal information secure. Our ZizoBet platform implements industry-standard security measures including SSL encryption, secure server infrastructure, and access controls to prevent unauthorised access, loss, or misuse of your data. While no online system can guarantee absolute security, we continually assess and improve our technical and organisational safeguards to protect the information you entrust to us.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. You can contact us through our 24/7 live chat, or by emailing us directly at support@zizobet.com. We are here to help and take every privacy enquiry seriously.